AI-powered Automation for Land, Cargo and Freight aggregator
Client faced inefficiencies in processing customer inquiries, assigning jobs to drivers, tracking shipments, and generating accurate invoices. Manual handling resulted in slow response times, inaccurate tracking, and delays in billing.
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AI-driven inquiry capture with automated driver dispatch. -
Real-time GPS tracking with automated invoicing.
Accelerated Response Time
40%
Optimized Resource Allocation
30%
Enhanced Visibility
45%
Accurate and Timely Billing
35%
Innovative AI Solution
Ateam Soft Solutions developed a proprietary AI-powered automation platform, fully integrated with Trukkin's Zoho CRM, designed to streamline inquiry management, optimize driver assignment, enable real-time shipment tracking, and automate invoicing processes.
Reduced Staff Workload
Intelligent and automated driver dispatch
Real-time GPS shipment tracking
Automated and precise invoicing system
How the System Works
Step 1
Automated Inquiry Management
The system automatically captures customer inquiries from channels like Email and WhatsApp, while AI agents extract key details and populate fields directly within Zoho CRM.
Step 2
Intelligent Driver Assignment
The system maintains an updated driver database categorized by truck type and activity, uses AI analytics to identify and assign available drivers automatically via WhatsApp, and prevents double-booking by matching them accurately based on location, truck type, and availability.
Step 3
Real-Time Shipment Tracking
The system integrates GPS for real-time truck location tracking and automatically notifies clients at key milestones such as loading, border crossings, and deliveries, removing the need for manual updates.
Step 4
Automated Invoicing
The system instantly generates accurate invoices upon delivery confirmation, pulling essential billing details like order and reference numbers directly from completed shipments for efficiency and precision.
Impact Achieved
Accelerated Response Time
Immediate processing of customer inquiries, significantly reducing customer wait time.
Optimized Resource Allocation
Intelligent driver assignments boosted fleet utilization and reduced operational overhead.
Enhanced Visibility
Real-time tracking improved customer satisfaction and streamlined internal monitoring.
Accurate and Timely Billing
Automated invoicing significantly minimized errors and improved cash flow.
Advanced AI Tech Stack
Natural Language Processing (NLP)
OpenAI GPT models
Data Integration
RESTful APIs with Zoho CRM
Real-Time Tracking
GPS integration using Google Maps API
Analytics
AWS analytics suite for data-driven decision-making
Messaging Integration
WhatsApp Business API
Strategic Outcome
Through AI-powered automation, Trukkin significantly boosted its operational efficiency, reduced costs, improved customer experiences, and gained comprehensive visibility over its land transportation services, setting a new industry benchmark.